Contact

Who We Are

Africa Risk Management and Compliance Partners, a limited company registered in England (company number: 11852938), whose registered office is Kemp House, 153-160 City Road, London, EC1V 2NX, United Kingdom

Your Privacy

In the course of our dealings with you, we will collect and process personal information about you. Personal information includes any information allowing us to identify you as an individual, for example, your name, your email address or your telephone number.
We are committed to protecting your privacy. We will use your personal information in accordance with all applicable laws and regulations that relate to data protection and privacy, including the EU General Data Protection Regulation (GDPR).
This Privacy Policy tells you:

  • what personal information we collect;
  • why we collect this information;
  • how we will use it;
  • how long we will keep it;
  • who else will see it;
  • how you can contact us;
  • your rights in relation to the personal information that we hold, including your rights to change, delete and see your information.

When using our website we will also place cookies on your device – please see our Cookies page for more information about the cookies we use and how you can change your cookie settings.
For the purposes of the GDPR (and equivalent data protection laws), we are the controller in respect of your personal information that we collect and process as further described in this Privacy Policy.

What Information Do We Collect

We currently collect and process the following information:

(a) Information we collect when you register with us we may ask you for a number of pieces of information including:

  • your name;
  • your postal/delivery address;
  • your email address;
  • your telephone number;
  • your profession;
  • your employer;
  • your job title;
  • a password – please keep this safe;
  • whether you would like to receive information from us via email, SMS text, post or telephone;
  • if you are placing an order, we will also ask for your payment card number, expiry date and CVV number.
  • information concerning your marketing preferences.

If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Privacy Policy.

Why do we ask for this information?

When you purchase products and services from our website we need your contact and payment information to enable us to take payment and fulfil your order. You can browse our website without providing us with any of this information. When you agree to place an order via the website, we ask you to register so you can open a customer profile and upload and save images, save your browsing information and your preferences and retrieve them from any of your devices.

We ask for your permission to send you marketing and promotional material via post, telephone, email and SMS so that we can send you free gifts, discount vouchers, invitations to events, special offers and other marketing material that we believe may be of interest to you. If you give permission, you will be able to withdraw it at any time: by using the unsubscribe link in each communication we send out which will opt you out of receiving either marketing emails or SMS messages, as applicable;

  • by emailing info@africariskmanagers.com or by using the Contact Us enquiry form on our Website.
  • by writing to Data Protection Team, Africa Risk Management and Compliance Partners, Kemp House, 153-160 City Road, London, EC1V 2NX, United Kingdom

Please note that, even if you choose not to receive this marketing information from us, we may still use your personal information to provide you with important services communications, including communications in relation to any orders you submit or products you purchase. We may also offer you the opportunity to indicate the specific types of marketing communications you are particularly interested in receiving from us; where possible, we will tailor the communications you receive to reflect your choices, but we may send you other communications that may be of interest to you.

How Do We Your Personal Information?

We have set out below the purposes for which we use your personal information. We are also required by law to state a “legal basis for processing”, i.e. to tell you on what grounds we are allowed to use your information, and this is also set out below. The legal basis for each purpose is that we have your consent for the use of your personal information, or that we need to use your personal information in order to perform a contract with you, or that the use of your personal information is necessary for our legitimate interests (in which case we will explain what those interests are), or that we need to use your personal information to comply with law.

tr>To provide you with information about products and servicesLegitimate interests – we use your personal information to provide you with this information. In some cases (such as where we’re required to do so by law) we will ask for your consent before sending you this information (in which case we rely on consent and not legitimate interests as our legal basis)tr>To provide you with information about products and servicesLegitimate interests – we use your personal information to provide you with this information. In some cases (such as where we’re required to do so by law) we will ask for your consent before sending you this information (in which case we rely on consent and not legitimate interests as our legal basis)

Purpose of Processing Our Legal Basis
To fulfil our obligations under any contracts entered into between you and us for example, we will use your payment details and address to process and fulfil your order(s), and to communicate with you about your order for a service or product; Contractual necessity – we use your personal information in order to meet our obligations under our contract with you (for example, to deliver a product you have ordered);
In the event that you do not complete your registration or order, we may use any contact information you have provided us to follow up on your partial registration or order; Legitimate interests – we use your personal information in order to remind you of your partial registration or order and so that you can (if you wish) complete the registration or order.
To communicate with you about products or services you may have ordered from us; Contractual necessity – we use your personal information in order to meet our obligations under our contract with you
contact you about training or a product demo you have booked via our website Legitimate interests – we use your personal information to contact you with details of the training or product demo
To contact you about leaving a review about our events, product or service; or providing feedback; Legitimate interests – we use your personal information to contact you so that we can ask you to provide feedback on the product or service you have ordered. We use feedback from customers as part of improving our products and services.
notify you about changes to our products or services; and to otherwise communicate with you. For example, we will use your contact details in order to respond to any queries that you submit to us; Legitimate interests – we use your personal information to keep you up to date with information about our services, and to respond to your queries.
To provide you with information about products and services Legitimate interests – we use your personal information to provide you with this information. In some cases (such as where we’re required to do so by law) we will ask for your consent before sending you this information (in which case we rely on consent and not legitimate interests as our legal basis)
In order to comply with any legal obligations (including in connection with a court order); Compliance with legal obligation – we process your personal information in order for us to comply with our legal obligations.
In order to enforce or apply our Ts&Cs, (Terms and Conditions of Sale), Supply & Implementation Terms or other agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates)), or to protect our rights, property or safety or those of our customers, employees or other third parties. Legitimate Interests – we process your personal information in order to conduct and manage our business

How long do we keep your personal information?

We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations.

Who do we share your personal information with?

We may share your personal information with third party suppliers of software, technology solution, training courses and providers of specialist risk management, compliance or cybersecurity advisory services with whom we are contractually obligated. On engaging with Africa Risk Management and Compliance Partners Ltd you will be made fully aware of any third-party suppliers that may be engaged in the provision of products and services to you.

We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply our Digital Services Ts&Cs, Terms and Conditions of Sale, Supply & Implementation Terms and other agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates)); or to protect our rights, property or safety or those of our customers, employees or other third parties.

Links to external sites

We may provide links to the websites of our partners and/or third-party service providers. Your use of those websites is subject to the terms of use and policies available on those websites. Please note that third party websites and applications are not under our control. When you click through to these websites or access these applications you leave the area controlled by us. We do not accept responsibility or liability for any issues arising in connection with the third party’s use of your data (including your personal information).

Where will your personal information be processed?

Your personal information may be transferred to, and stored and processed in, one or more countries outside the country in which we are established (see Who we are, above), including countries which do not provide equivalent protection for personal information. In these circumstances, we will take reasonable steps and implement appropriate measures to ensure that your personal information is adequately protected in accordance with the law.

These measures generally include either:

  • Transferring personal information to countries that have been deemed to provide an adequate level of protection for personal information under applicable data protection law; or
  • Transferring personal information where the recipient has agreed to an approved data transfer agreement in the form of the standard contractual clauses.
  • Occasionally, we may transfer your personal information in circumstances where there are no adequate safeguards where this is permitted by data protection law.

Please contact us using the details below if you want further information on the specific safeguards used by us when transferring your personal information out of the country in which we are established.

Your rights

You have the right to ask us to:

  • Confirm what personal information we hold about you and provide you with a copy of that data;
  • Correct any personal information that is inaccurate;
  • Remove your personal information where there is no good reason for us to continue to hold that data;
  • Temporarily stop using your personal information if you are questioning our right to use that data and in other circumstances where that right is applicable;
  • Stop using your personal information unless we can demonstrate a valid reason why we need to continue to hold that data e.g. to support a product warranty;
  • Stop using your personal information to send you marketing materials such as our catalogue, marketing email, discounts or vouchers.
  • Provide you with the personal information that you have provided to us, in a structured and commonly used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal information on the basis of your consent or because it is necessary to perform a contract with you (see How do we use your personal information, above).

Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.

We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know (details below) and we will amend them.

You also have the right to make a complaint to the supervisory authority if you’re not happy with how we’ve handled your personal information. The websites for the supervisory authorities that regulate our processing of your personal information are set out below:

The Information Commissioner’s Office (ICO) Information Commissioner’s Office
Wycliffe House
Water Lane Wilmslow
Cheshire SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

How to contact us?

To update your details or ask for a copy of your personal information:

You can write to us at: Africa Risk Management and Compliance Partners Ltd, Kemp House, 153-160 City Road, London, EC1V 2NX, United Kingdom or by using the Contact Us enquiry form on our Website;

You can email us at info@africariskmanagers.com

If you would like to contact our Data Protection Officer please email: info@africariskmanagers.com or write to Data Protection Officer, Africa Risk Management and Compliance Partners Ltd, Kemp House, 153-160 City Road, London, EC1V 2NX, United Kingdom

Protecting your personal information

The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.

It is important for you to protect against unauthorised access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place such as a library or internet café.

Updates to this notice

We may update this notice from time to time. The latest version of this notice will be posted on our Website.